FAQs
Two-Factor Authentication (2FA)
What is Two-Factor Authentication? Two-factor authentication (also known as 2FA or 2-Step Verification) is a technology that provides identification of users through the combination of two different components. With Two-Factor Authentication on Bitxmen, you'll protect your account with something you know (your password) and something you have (your phone).   Why is it important to enable Two-Factor Authentication (2FA)? Passwords are easy to steal. Have you ever done any of the following?    Use the same password on more than...
Using your back up code/ Recovery key Step 1: Get your back-up code that you saved at the time of setting up 2FA with your older phone. This document has the recovery key that you can now use to restore Bitxmen account on your Authenticator app. To know more about back up code/ recovery key, please refer to 'Step 4' of the article 'How do I set up 2FA' Step 2: You’ll need to again add a Bitxmen account in your authenticator...
I temporarily cannot access my device.  In case you don't have your device handy, you may also use a desktop Authenticator Application to login to Bitxmen. Some examples are WinAuth (Windows only) and Authy (Cross platform). I'm getting "Incorrect Code" errors. The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow these steps to correct this. Have a new phone or a secondary device? (Using your back up code/ Recovery key) You’l need...
Step 1: To begin, you will need to install an authenticator application on your phone. Some options are:  Google Authenticator for iOS Google Authenticator for Android Microsoft Authenticator for Windows Phone Step 2:  Next, login to your Bitxmen account. In the main menu, under the tool icon, select Two-Factor Authentication Step 3: You’ll need to add a Bitxmen account in your authenticator app. You can do that using either of these 2 methods: Step 4: IMPORTANT: Back up your recovery key!...
Steps to fix "Incorrect Code" errors with Two-Factor Authentication The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below. On Android: Go to the Main Menu on the Google Authenticator app Select Settings Select Time correction for codes Select Sync now   On the next screen, the app will confirm that the time has...
What is Two-Factor Authentication? Two-factor authentication (also known as 2FA or 2-Step Verification) is a technology that provides identification of users through the combination of two different components. With Two-Factor Authentication on Bitxmen, you'll protect your account with something you know (your password) and something you have (your phone).  Why is it important to enable Two-Factor Authentication (2FA)? Passwords are easy to steal. Have you ever done any of the following?    Use the same password on more than one...