FAQs
Getting Support
Step 1: To begin creating a support ticket, you will need to create a Support Center login that is different from your Poloniex account login. Enter your full name and email and then click on ‘Register’. An activation link will be sent to the email you just entered and follow the instructions from your email to log into  your Support Center account. Step  Step 2:  Once you login to Support Center, you’ll now see an option to create a new...
Step 1: Once you have submitted a support ticket, you will receive an email with instructions. Depending on the nature of the issue, you may need to take action based on the email instructions sent to you.  Step 2: To track the status of your ticket, login to Support Center. You’ll see an option to track ticket status.  Step 3: The status of your issue along with a brief description and ticket number are available. The status of your ticket...