FAQs
Frequently Asked Questions
Bước 1: Từ giao diện đăng nhập Click “Bạn quên mật khẩu đăng nhập” Bước 2 : Nhập email và và check và xác nhận bên phải và Click Gửi mật khẩu để lấy lại mật khẩu Bước 3 : Click vào link để đổi lại mật khẩu mới Bước 4: Nhập vào mật khẩu mới Thông báo thành công    
An identity (ID) verification photo is the most recent photo taken of the Bitxmen account holder, along with his/her identity (ID) card and a hand-written note. Below are guidelines showing how the ID card and note must be held in order to get a clear enough image of both, allowing us to reliably confirm the identity of the account holder.  Why do we need this? This lets us know that the image is current, and it makes it difficult for someone...
Under no circumstance will Bitxmen request that you send ID documents via a support ticket or email. For your security, never attach sensitive documents to a support ticket or send them via email.   Your profile page has been specifically designed to securely upload sensitive information. To protect your privacy, documents uploaded via your profile page are sent over SSL, encrypted upon receipt, stored offline, and only accessible by authorized staff members.    If you receive an email claiming to be from Bitxmen requesting...
We use an automated system to verify customer information, while this is very efficient for privacy it has some down sides, unless the pictures are sharp and documents perfectly readable the system will fail.    To make sure your application is correctly processed and automatically granted please take a few measures: Make sure to use your legal name and last name. Use your full, current address. Take the pictures in a well-lighted place. On the document picture, make sure the...
You cannot change the email address that was used to create your account at the time of registration. If you are no longer able to access the email account for any reason, please open a support ticket.