My withdrawal is Awaiting Approval

Modified on: 15/08/2017, 13:24

The awaiting approval status is a security measure to allow a security agent to review and approve the transaction manually, this is necessary in some cases depending on how secure your account is.


Your withdrawal will be approved within 24h, it is usually much faster but some cases will require contact with the compliance team, in that case a compliance agent will reach out to solve any eventual problem with you via support ticket.


In case your withdrawal has been Awaiting Approval for over 24h and you have not received any contact from Bitxmen, please create a support ticket and set the ticket type as 'Withdrawal Issue'.