FAQs

I lost access to my 2FA device. How can I now access my account?

Modified on: 15/08/2017, 13:23
I temporarily cannot access my device. 
In case you don't have your device handy, you may also use a desktop Authenticator Application to login to Bitxmen. Some examples are WinAuth (Windows only) and Authy (Cross platform).

I'm getting "Incorrect Code" errors.
The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow these steps to correct this.

Have a new phone or a secondary device? (Using your back up code/ Recovery key)
You’l need an Authenticator installed on this device. You can use your back up code/ recovery key to restore your account access. Follow these steps to use your 16 digit recovery key.

Don’t have a back up code/ recovery key?
If you do not have a backup of your 16 digit key, please open a support ticket at Bitxmen Support for assistance. If you're new to this, please refer to the article on how to open a support ticket and what information you should include.