FAQs

How do I restore my authenticator app from a 16 digit key backup?

Modified on: 15/08/2017, 13:23

Using your back up code/ Recovery key

Step 1:

Get your back-up code that you saved at the time of setting up 2FA with your older phone. This document has the recovery key that you can now use to restore Bitxmen account on your Authenticator app. To know more about back up code/ recovery key, please refer to 'Step 4' of the article 'How do I set up 2FA'

Step 2:

You’ll need to again add a Bitxmen account in your authenticator app and either manually enter the 16-digit recovery key or scan the barcode using the app.

You may now continue using your Authenticator for logging into Bitxmen.