FAQs

My Two-Factor codes aren’t working ("Incorrect Code" errors)

Modified on: 15/08/2017, 13:22

Steps to fix "Incorrect Code" errors with Two-Factor Authentication

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.


On Android:

  1. Go to the Main Menu on the Google Authenticator app
  2. Select Settings
  3. Select Time correction for codes
  4. Select Sync now

 

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.


On iOS (Apple iPhone):

  1. Go to the iPhone Settings App. (your phone settings area)
  2. Select General
  3. Select Date & Time
  4. Enable Set Automatically
  5. If its already enabled, disable it, wait a few seconds and re enable