FAQs

How do I to setup Two-Factor Authentication (2FA)?

Modified on: 15/08/2017, 13:22

Step 1:

To begin, you will need to install an authenticator application on your phone. Some options are: 

Step 2: 

Next, login to your Bitxmen account. In the main menu, under the tool icon, select Two-Factor Authentication

Step 3:

You’ll need to add a Bitxmen account in your authenticator app. You can do that using either of these 2 methods:

Step 4:

IMPORTANT: Back up your recovery key!

Backup your 16 digit key/ barcode and put it in a safe place. If your phone gets lost, stolen, or erased, you will need this key to get back into your Bitxmen account! Without this key, the only way to regain access will be to open a support ticket. Account recovery without your 16 digit key can be a lengthy process.

Step 5:

Your authenticator app will generate a passcode for one time use against the Bitxmen account that you just set up. Go back to your Bitxmen screen and 1) Enter your password;  2) Enter the generated pass code and then hit ‘Enable 2FA’ button. 

You're all set! From now on, every time you log into your Bitxmen account, you will be asked to enter your password first followed by the 6-digit code from your authenticator app.